Customer Service Center Guidelines:

Concept of Service: “Sincerity Profession Emotion Superiority”

Attitude of Service: “Enthusiasm Humanity Standard Efficiency”

1. The importance of customer service is well understood:

Customer service is not only the first front line but also the last defense line to face players directly. So it is necessary to understand the significance and mission of the customer service in game companies.

2. The mood for work is pleasant:

With enthusiasm, we take it as their duty and responsibility to resolve the problems of players. And we will take it as the source of our pleasure to resolve the problems and to help others.

3. It is important to think in a manner of exchanging positions:

For some problems, in the official’s view, we may hardly understand requirement and behavior. But from a different position, we will find that we will do the same things. So there is no need to mind such unacceptable things.

4. The profession skills are solid :

To provide professional service, it is our base to know well about the relevant content and our operation plans, objectives, and content. The stronger the base is, the better the service will be.

5. The interests of players will be maximized:

“No” should be never said to players. Any problem and requirement of players have methods and measures. In the principle to maintain our own benefit, in order to resolve the problems of players and meet their requirement, all is for maximizing the player's interests.

6. Attitude is of the dominant importance:

Talent is the ability that you can do something innately. Skill is the result of training. But attitude is the desire to do something. If the attitude is not right, there is no effect no matter how talent and skillful you are. So attitude can change everything.